How to contact Mandiri Call Center for customer complaints
The existence of mandiri call center is actually one of the best places for customers who want to complain or get in trouble when making transactions. This bank also makes it easy for members to access complaints services both verbally and in writing.
When becoming a customer of a bank, it cannot be distinguished from various kinds of problems that arise, such as lost debit / credit cards, forgotten PINs, lost passbooks, wanting to block ATMs so that they cannot carry out transaction activities. Of course, a number of these problems have happened to you, right?
In fact, to overcome these problems, you don’t have to worry or worry because the existence of mandiri call center can be the best reference. The existence of the call center is provided in accordance with the provisions of the financial authority or the applicable OJK. The mechanism for filing complaints from Bank Mandiri is also very simple.
There is a call center number where it can be contacted at any time. For those of you who want to complain, make sure if you’re doing well. Do not forget to tell you the details of the problem in which it is faced. Be sure to provide any important documents needed, including the existence of a passbook.
The existence of the complaints service is available in a bank branch. Although the method is quite simple, some of the public does not know how the proper mechanism is in contacting mandiri call centers. Not a few of the clients gave up their intention to do duan due to lack ofknowledgen about the procedure.
Overview of Bank Mandiri as a public company
Before knowing the call center service, you also need to know at a glance about this bank. PT Bank Mandiri Tbk itself is a bank with significant assets in Indonesia. In addition, it turns out that it has been listed as a public company on the Indonesia Stock Exchange by having the stock code BMRI.
Established on October 2, 1998, the company itself was originally as part of a banking restructuring program run by the Indonesian government. At that time, there was an economic crisis in which the state-owned banks, namely the State Merchant Bank, Bumi Daya, Indonesian import exports and Indonesian development, were combined into one. Namely, given the name Bank Mandiri .
In its own journey, Mandiri continues to develop a range of banking products that can be chosen by potential customers according to their respective needs. The products offered by the Mandiri call center may include savings products for loan products.
In addition, Mandiri’s work is also unquestionable. This is not without reason because the company has actually madea significant developmentin providing services to SMEs to retail businesses that make a significant contribution. There is also no reason to doubt its performance.
There are various types of services that have been offered by the company to its customers. In addition to various types of savings and loan products that can be tailored to customer needs, Mandiri also offers a 24-hour call center service that may be the best place to complain. By making the company one of the leading companies in Indonesia.
Self-service call centeru for complaints
At this point, Kamu still has to be looking for call center services , right? Ifyou want to complain or make a complaint, you can call the number 14000. But the number can only be accessed by anyone in surabaya, palembang, jakarta, medan, bogor, yogyakarta, denpasar, jakarta, banjarmasin, semarang and makassar areas.
For customers who are outside the city above, there is no need to worry. Because you can contact the Mandiri call center at (021) 5299-7777. The tariffs in which they will be charged to customers are also very cheap. You can contact directly by phone or mobile phone. Meanwhile, if you call the number 14000, you will be charged a logal rate.
For those of you who are mobile users, you will be charged a flat rate with biaya per minute. For more information, see the review below.
- Telkomesel helo card will be charged Rp 1200
- Telkomesel Simpat Rp1.800
- Indosat Rp1,700
- Xl Rp1.7000
- Flexi Jakarta lokasl
Meanwhile, for customers accessing the number (021) 5299 7777, Telkom tariffs will apply. If you want to make non-cash transactions through Mandiri Call, you must have a Mandiri Pin Call.
Pin Call can be obtained by registering first at the nearest Mandiri bank ATM in your city. Customers can enter their ATM card directly along with the stick. If so, it can proceed by selecting the e-bank registration menu and following the next instructions.
Via email and social media
In addition to contacting via mandiri call center service, customers can also complain on email and social media. For those of you who want to contact by email, you can directly send a message to Mandiricare@bank Mandiri.co.id. To complain via email, the customer can clearly communicate the problem or complaint.
Do not forget to provide documents needed during the process, such as passport books, debit / credit cards, proof of transactions, complaint information that includes the date of the transaction, nominal and others. For more information, you can ask first in the customer service section.
Another way that customers can use to complain is to access the official website from Bank Mandiri, namely www.bank Mandiri.co.id then you can directly select the contact us menu. In the menu you will be asked to enter some data. Make sure you never falsify this data.
To contact the customer service department or customer center from Mandiri, there are still other ways, namely through their social media, namely through twitter @Mandiricare or send a message via telegram care to 0811-8414-000. It’s good to be patient and wait for an answer.
What is the customer complaint process like
Already know how to contact Mandiri call center service, the process for complaining to these customers includes:
- Customers can immediately file complaints through the call center facilities provided. In that case, the bank will immediately verify the suitability of customer data
- Then the customer will immediately receive the complaint registration number, and the officer will receive and record customer complaints
- Officers from Mandiri will immediately follow up and resolve customer complaints based on the type of complaint in which it is filed.
- If the customer has agreed on the solution or settlement, the complaint will immediately be considered complete
- Meanwhile, if no agreement has been reached, the customer can immediately submit a dispute resolution application to the implementer of the bank brokerage function where it has been facilitated by bank Indonesia.
Various types of problems are often experienced by customers of a bank, including Mandiri members. To overcome this problem, you can directly contact Mandiri call center service department who will immediately overcome and provide the best solution for you.